Technical Support Intern

Technical Support Intern

Location : Charlotte, NC

Job Type : Internship

Oxit operates a proprietary system that allows for global collaboration in IoT device development. It supports a diverse global engineering workforce by providing ‘hands-on’ device support for Firmware and Software engineering. This role manages the physical device setup and collaborates to perform tests, calibration, and UAT for devices under development.

Responsibilities:

• Provide frontline support for FW engineers and offer hands-on assistance in testing devices.
• Assist employees promptly in resolving software and/or hardware issues they encounter.
• Collaborate with the Engineering Team by completing project tasks and providing support as needed, ensuring project timelines and objectives are met.
• Coordinate and perform repairs on electronic devices as required, ensuring proper functioning and minimizing downtime.
• Maintain organization and mapping of the Lab test rack and network operating system.
• Proactively identify potential network issues, including firewalls, proxies, constrained WAN bandwidth, and latency, as well as LDAP configurations, and propose solutions to mitigate risks and optimize network performance.
• Deliver comprehensive user training documentation on software and hardware applications, tailoring content to meet the specific needs of end-users.
• Conduct troubleshooting of PC, network, copier, printer, and application problems.
• Ensuring efficient operations and accessibility of resources.
• Evaluate existing processes, identify areas for improvement, and make recommendations to enhance efficiency and productivity.

Other responsibilities include, but not limited to: 

• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies changes in workload, rush jobs or technical developments).

Qualifications:

• Pursuing a bachelor’s degree in information technology, computer science, electronics engineering, electrical engineering, or a related field is preferred.
• A few months/years of experience in technical support or an IT helpdesk role would be a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) would be a plus.
• Strong knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
• Excellent communication skills, both verbal and written, can interact professionally with employees at all levels of the organization.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• A desire to learn and be curious.

Skills:

• Technical troubleshooting abilities
• Hands-on hardware repair experience
• Organization and documentation capabilities
• Process improvement aptitude
• Network troubleshooting knowledge
• Team collaboration abilities
• Training delivery proficiency