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3131 Westinghouse Blvd., Charlotte, NC 28273

contact@oxit.com

+1 844 694 8440

Technical Support Associate I

Location : Charlotte, NC

Job Type : Full-Time

Responsibilities:

  • Provide frontline support for FW engineers and offer hands-on assistance in testing devices.
  • some new line here for the testing
  • Assist employees promptly in resolving software and/or hardware issues they encounter.
  • Troubleshoot PC, network, copier, printer, and application problems.
  • Coordinate and execute repairs on electronic devices as needed.
  • Deliver user training on software and hardware as appropriate.
  • Support the Engineering Team by completing project tasks and serving as backup for other staff members as necessary.
  • Maintain organization and mapping of the Lab test rack and network operating system.
  • Enhance processes by assessing goals and providing recommendations for improvement.
  • Identify potential network issues, including firewalls, proxies, constrained WAN bandwidth, and latency, as well as LDAP configurations.

Other responsibilities include, but not limited to: 

  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies changes in workload, rush jobs or technical developments).

Qualifications:

  • Pursuing a Bachelor’s degree in Information Technology, Computer Science, Electronics Engineering or a related field preferred.
  • 2+ years of experience in technical support or IT helpdesk role would be a plus.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) would be a plus.
  • Strong knowledge of computer hardware, software, and operating systems, including Windows and MacOS.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with employees at all levels of the organization.
  • Strong problem-solving skills and the ability to work independently with minimal supervision.

Skills:

  • Technical troubleshooting abilities
  • Hands-on hardware repair experience
  • Organization and documentation capabilities
  • Process improvement aptitude
  • Network troubleshooting knowledge
  • Team collaboration abilities
  • Training delivery proficiency

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